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Frequently Asked Questions

General

What is Maasai?

Maasai is the all-in-one platform to buy and sell startups in Africa. We provide real time access to vetted mergers and acquisitions opportunities in Africa backed by technology that ensures quick, safe and seamless transactions

Who can use Maasai?

Maasai is built for founders, startup buyers, investors, and portfolio managers who want to list and/or source vetted startup deals.

How does Maasai work?

All users get a chance to create a customizable profile on Maasai based on their interests and preferences. Sellers can list their startups and provide key decision data using our safe, secure data sharing system, buyers can explore verified listings, and both sides can communicate, negotiate, and close deals securely through the platform.

What types of businesses are listed on Maasai?

You’ll find technology startups, Fintech’s, Healthtech’s, SaaS platforms, eCommerce brands, and other online-based businesses.

What stage of startups does Maasai support?

Maasai supports all stages — from early-stage startups tracking growth to mature companies preparing for exit.

Is Maasai secure?

Yes. Maasai uses encrypted connections, verified accounts, and strict data protection standards to keep your information safe

Is Maasai only for African startups or investors?

Yes, we list only startups based in Africa. However, buyers from anywhere in the world can use the platform

Why is the platform called Maasai?

The platform is called Maasai to symbolize strength, strategy, and readiness — reflecting how we help startups and investors prepare for successful acquisitions and exits.

For Sellers (Founders)

How do I list my startup for sale?

To list your startup for sale, create a Maasai account, register as a Startup, and fill in your company details. You can get listed right away, but you’ll need to submit your personal and business documents for verification before you can move forward when a buyer shows interest.

What details do I need to provide to list my business?

To list your business, you’ll need to share key details about your startup — including your profile, performance metrics, marketing highlights, and assets. These help buyers understand what makes your business unique and attract serious interest.

Do I pay any fees to sell?

Listing your startup is currently free, but Maasai charges a small success fee only when your deal closes. We also offer an optional comprehensive due diligence service to help verify your business and give buyers more confidence, which can increase the chances of a successful sale.

How long does it take to sell a startup?

It depends on your industry, asking price, and performance metrics. On average, verified startups receive buyer interest within a few weeks.

For Buyers / Investors

How do I buy a startup on Maasai?

To buy a startup on Maasai, create your buyer account, and specify your preferences during onboarding. Thereafter, you can browse all listings or review your curated list of potential acquisitions using our filter options. Contact sellers directly through Maasai’s secure booking feature

Are startups verified before being listed?

Yes. Each startup goes through a verification process that includes business documents and personal identity checks.

How do I make an offer?

You can make an offer by requesting startup access from the startup’s listing page. Once the seller accepts the meeting request, both parties will meet through our secured deal room to discuss and complete the transaction securely.

What payment options are available?

All transactions are processed securely through verified payment and escrow partners.

Does Maasai offer buyer protection?

Yes. We use secure deal rooms, NDAs, and escrow systems to protect both buyers and sellers during transactions

For Investors

What is the Portfolio Manager feature?

It’s a centralized dashboard where you can monitor all startups under management — including their financials, valuation trends, and exit readiness

Can I compare multiple startups side by side?

Yes. The Portfolio Manager includes comparison tools for metrics like growth, profitability, and valuation.

Can team members have different access levels?

Yes. Maasai supports role-based access for admins, analysts, and investors within your organization

How often is portfolio data updated?

The data refreshes automatically when connected startups update their performance or financial reports

Can I export portfolio data?

Yes. You can download reports or export data in common formats like PDF or CSV.

Can I upload data in bulk?

Yes. Maasai allows bulk uploads for portfolio data, saving time for large teams

Data Safety & Verification

How does Maasai verify startups and users?

We verify documents, ownership, and performance data for every listing. Both buyers and sellers complete identity checks to prevent fraud.

Are private business details shared publicly?

No. Sensitive financial or customer data is only shared in private deal rooms after the parties sign NDAs.

How does Maasai keep my data safe?

All user data is encrypted and protected using industry-standard security protocols.

Who owns the data I upload?

You retain full ownership of your data. Maasai only processes it to generate insights and reports

What happens if I delete my account?

Once your account is deleted, all associated data is permanently removed from our servers.

Support

How can I contact support?

You can reach our support team at@info@maasai.vc

Does Maasai offer product demos or training?

Yes. You can request a demo session through our website or contact our support team at info.maasai.vc for a guided walkthrough.

How long does it take to get support?

Most support requests are answered within 24 hours on business days.

Account & Access

How can I reset my password?

Click“Forgot Password”on the login page and follow the steps to set a new one

How do I change my email address?

Go to Account Settings → Profile and update your email. You’ll receive a confirmation link.

Can I delete my account?

Yes. Go to Settings → Account and select Delete Account. Your data will be permanently removed

How can I update my profile details?

Navigate to Profile Settings and edit your business or personal information anytime.

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